The City of Moscow is a Service Leader
SEPTEMBER 2021

Many people do not love their government. Too much bureaucracy, lack of speed, poor hours and often unfriendly people. Most large cities in the US are poorly managed. Most lack customer service. More concerned about politics than their customers, taxpayers and citizens. This is true in most large cities in the world. Moscow is light years ahead of New York, Los Angeles, San Francisco and Minneapolis. In the US large cities crime is everywhere. They celebrate the homeless and taxes are high. Customer service is not something they practice or understand

My partner in Moscow, Maksim Nediakin has been working with government leaders in Moscow who really understand the Service Strategy with his focus on Sincere Service. The results are incredible. I would like to kidnap the leadership and bring them to the US to turn our large cities around. Everyone should benchmark yourself against The City of Moscow.

Certification Seminar in Minneapolis November 8-11 Live and Virtual

Our next Certification seminar is November 8-11 in Minneapolis, Minnesota. It will be both live and virtual using Zoom. If you want to be certified and learn how to facilitate Feelings, our Flagship program and Leading Empowered Teams this a powerful way for you to advance your credentials and career and be able to buy participant material for these 2 programs at an 85% discount off your seminar prices.

We are using the Crown Plaza Hotel next to the Mall of America, the largest mall in the US. There is no sales tax on clothing in Minnesota and almost everything in Minnesota is less expensive than in other parts of the US and world. Rates are discounted to $100 night single or double. Breakfast included. Bring an empty suitcase to handle all the great buys while in Minnesota.

Online Learning

SQI has 12 online learning programs you can use. If you have individuals that need tailored learning you have a variety of programs to choose from. They are affordable starting at $97 and drop in price for volume. Each course allows a free preview.

Sometimes you only want to train one or two people. Online learning can be a much more affordable option.

Coaching for Success is ideal for any manager, supervisor or leader that wants to improve their ability to learn how to motivate and inspire their staff for greater success.

You can also use this for our free Diploma Program.

John Tschohl Service Strategy Seminars in Kazakhstan with KMF

I will in be Almaty Kazakhstan with KMF October 3-8 helping them drive a service culture.

If you need help driving a service strategy and selling the customer experience region to your leadership team I would love to be of help.

Visit www.JohnTschohl.com I am available live in person or Zoom for keynote presentations anywhere in the world. We have recent testimonials from Moscow City Government here Government - John Tschohl Moscow Multifunctional Centers led by Olga Fefelova, Director and Maksim Nediakin, Sincere Service

If you want to use me for a keynote or 1-2 day seminar in 2021 or 2022 contact:

Marina Lukyantseva, VP Russia
Marina@servicequality.com
Whats App 1-408-637-8730

Carmen Velasco, VP Latin American
Carmen@servicequality.com
Whats App 1-619-862-7694

John Tschohl
John@servicequality.com
Cell/Whats App 1-612-382-5636

John Tschohl Service Strategy Seminars in Kazakhstan with KMF

I will in be Almaty Kazakhstan with KMF October 3-8 helping them drive a service culture.

If you need help driving a service strategy and selling the customer experience region to your leadership team I would love to be of help.


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