We speak to Andy Cohen, the president of property management company Rock Properties. He gives his perspective on hiring and empowerment as part of the backbone of his customer service strategies. 

John Tschohl talks about the great customer service he received from Delta on his trip back from Alaska. He also talks about what he learned from the experience and how you can benefit with these customer service tips.

How would your employees rate you as a boss? Are you responsible for poor-performing employees? Are you costing your company money because your employees leave? It might be time to take a good, hard look at how you manage—and treat—your people.

Customer driven organizations understand first they are in customer service not in retail, banking, health care etc. Then they develop an empowered customer driven work force.

Don't turn to outsiders or the newest, up-and-coming business expert to solve money issues with your company. Start by asking your employees what they think. It will save money and improve morale.