When CEOs and executives develop a truly empowered workforce, employees believe in themselves. That is how companies get a leg up on and crush their competition.
A current Gallup poll reveals that 7 out of 10 employees are â€œnot engagedâ€ or â€œactively disengaged.â€ This is costing you a bundle! When employees are not engaged, they create a rotten service culture where your customers leave unhappy possibly never to return. Create a quality service team and start with your managers. Learn how.
John Tschohl, President of Service Quality Institute, talks about his new book "Moving Up" on Good Morning Vail. John travels to Vail every year and is often interviewed for this show. Watch the interview and learn more about how you can start moving up!
Use Service Recovery and differentiate your company. Every employee needs to master the 4 skills of Service Recovery to keep loyal over happy customers. John Tschohl discusses these 4 skills that are needed and gives examples of why some businesses have failed while others succeed.
There's no shortage of great ideas, but rather a shortage of people who believe in themselves. John was interviewed on the radio talk show Asharpe outlook... with Angela Sharpe. He talks about how you can move up in your career.
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