How to tell if your current employees are worth developing.
If you focus on your competition, you will constantly be playing catch-up. While you and your competitors are busy fighting over fractions of a market-share point, someone else will come in and completely change the game.
Learn how to eliminate most customer complaints in the healthcare industry?
The 4th step in service recovery: compensation. Just saying I'm sorry is nice customer service. Compensation moves it to what I call service recovery. How do you take the customer who is ready to kill you, who never intends to come back, how do you flip the situation so that he is more loyal, that he comes back?
So many articles have been written on shopping at a warehouse or wholesale club like Samâ€™s Club and Costco. An article I recently read was written in 2012 and it asked why in the world would anyone shop at a place where they never advertise, have no signs in its aisles, donâ€™t bag what you purchase and charges you a fee just to walk in the door?
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