There are many tools a company can use to improve customer service. In this video blog, John discusses the one that is often overlooked, speed. Among the many tools and tactics a company can use to improve the customer experience, speed is the most overlooked. He talks about the three major obstacles that hinder employees from improving speed. They include: Employee mindset, company policies, and disregard for the customer experience.
Companies can overcome this by creating a service culture focused on speed. Watch the full Vlog and start working toward a speedy service culture.
John Tschohl - described by Time and Entrepreneur magazines as a customer service guru - presents strategic keynote speeches to companies worldwide. Contact him at
John@servicequality.com
or
http://www.customer-service.com/
The recent 60 Minute interview with Jeff Bezos of Amazon focused primarily on holiday shopping, particularly the annual shopping extravaganza that is Cyber Monday. It's a huge day for Amazon -- more than 300 items will be ordered each second --and does much to reveal the company's true ambitions. Amazon doesn't just want to reinvent the way we shop for and buy things, it wants to upend every step of the process -- including how our purchases come to us.