Two new published articles written by John Tschohl came out today. The first, Customer Service Myths: If You Believe Them, You're in Trouble, appeared in 4Hoteliers.com, a Hospitality, Travel, and Hotel News website today. In the article, I describe 3 common myths surrounding Customer Service and explains how to debunk them.

Click here to read the full story.

Across the world, my article entitled Ð”елегирование полномочий как образ жизни was recently published in Russia's Brainity.ru publication. Customer service is an important topic across the globe and John's great exposure in Russia proves that countries around the world are making a conscious effort to learn how to improve customer service. Your company can too! Contact SQI today to learn how superior Customer Service can transform your business.

Click here to read my article in Brainity.ru.