Have another great article about customer service strategy from Brainity in Russian. Head on over to their site and check it out! http://bit.ly/hqecXt

I will be traveling to New York this weekend looking forward to a great trip!

We just finished the CCST here is a link to a few photos enjoy!

https://picasaweb.google.com/101302232241793145162/CCSTFeb2011?authkey=Gv1sRgCN_zk7yKjpiNsgE&feat=directlink