Mayo Clinic The Most Customer-Driven Health Care Facility in the World

Discover Why the Mayo CLininc has the best customer-driven Healthcare facility in the world. 

Customer Service Hell ls Spelled...IVR!

 What level of purgatory is your customer service in? Escape the heat with these tips...

Trying not to become a screaming, unreasonable, irrational customer!

Find out how a major brand did everything wrong when it came to the customer experience. 

Empowerment and Speed in Moscow and Nicaragua

Dear John! I have heard a lot of you as a guru. Your business books are my favorite! Your lecture was brilliant and very useful! Your recommendation will help us to keep leading positions of our company! Thank  you  very much!!  Hope to see you  again!


What the Customer Experience Is and Isn't

Can you tell the difference between what customer service is and isn't? If not, find out how you can...


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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?


Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?