Back in Minnesota

February CCST, New York here I Come!

Where Are The Role Models?

Vernon Hill, the founder of Commerce Bank and Metro Bank in the UK, is a role model for great customer service. Here are some stories about his perspective on good customer service. 

A New Year and A New Look at Complaints

Customer complaints can be your businesses friend. Learn how to improve your customer service by encouraging complaints and get loyal customers in return.


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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?


Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?