Find out the fours steps to Customer Service Recovery. These are essential to keep loyal, over happy customers.
Companies should be alert to the fact that speed in service is everything! And customer service is not only social, it's mobile, and apps will continue to be created to help consumers better deal with a company, when that company makes things difficult.
I am amazed, however, at how many peopleâ€”from frontline employees to senior executivesâ€”do not understand service recovery. If you donâ€™t understand it, you canâ€™t provide it. Here is a real example of service recovery in action.
Customers who have complaints are a blessing in disguise. They are letting you know where you and your organization have flawsâ€”and providing you with the opportunity to correct them. When you do, you will realize increased customer loyalty, revenues, and profits. Itâ€™s a win/win situation.
Businesses are depending on technology and a hands-off approach to customer service. However, consumers want support and help from a real person. Don't ignore the human touch in your business.
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