Amazon, The Best of the Best

AmazonAmazon is one of the most customer driven firms in the world. Probably the best in the world. They understand speed, price, technology and everything is built around customer service.

How to Create Customer Driven Employees

Customer DrivenThere are six skills all employees need to master to improve the customer experience. Knowing these skills and execution is the difference between winning and losing.

Who are your customers?

Who are your customers

If you don't know who they are how can you serve them?

Who are your customers? Do you know what they want? Do you know what they think about you and your products and services? If you don’t, you have some work to do.

Companies Don't See Reality In Their Service Reflection

Service ReflectionYour company probably has great customer service, right? Most companies actually fail to live up to customer expectations, and are instead totally overestimate how good their service is.

The 5 Tenets of Customer Service: Do You Have Them?

customer service tenetsCustomer Service is important.  It does, in fact, make a difference and can be the distinction between a loyal customer and one that says “good bye and good riddance.”  Many companies wrongly focus on one aspect of customer service and pride themselves on their mastery of it. These 5 tenets must all be in place for customer service to succeed. 


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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?


Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?